Tenants: How does the rental process work with Lime?

When you deal with us you know that you are paying for a quality service carried out by professionals.

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Before Move-In

The administration fee is equivalent to 1 week’s rent and allows us to take the property off the market for up to 15 days and allows us to conduct the relevant application checks: Right to Rent, Employment, Previous Landlord, Credit and Guarantor (if applicable).  This process is carried out online and, up to 30 September 2022 we can also carry out your residency checks online – although this will revert to ‘face-to-face’ after that date unless further extended by the government.

At Move-In

You will now be required to pay (in cleared funds) the following:
* The firsts month’s rent (holding deposit can be offset against this)
* Security Deposit – usually equivalent of 5 week’s rent

You will meet our independent inventory clerk to go through the check-in procedure at your new home, take utility meter readings and ensure you are happy to confirm the condition of the property.  At this time the clerk will ensure the smoke and CO detectors are in working condition (thereafter you are required to ensure they continue to work according to the instruction manual).  You will receive the keys to your new home and details of who you should contact if you have any issues with maintenance.  Please ensure that you allow sufficient time to carry out this important process, prior to your removal van arriving!

During your Tenancy

If you are moving into a fully managed property with Lime, you will be working with us to ensure a smooth tenancy and to discuss any issues you have.  Should you wish us to amend the tenancy agreement (as per the terms outlined in your holding deposit agreement) there will be a fee of £50 including VAT for each revision of the agreement.  Now for the part we don’t like; Rental Arrears.  We sincerely hope that you do not suffer any problems with paying your rent, remember it should be in our account in clear funds on the correct day according to your tenancy agreement.  If you think you might have an issue with payment, please get in touch with Lime (for managed properties) or your landlord as soon as possible.  If should you fall into arrears, there will be a charge of 3% above the Bank of England base rate on any outstanding monies and your home may be re-possessed.

Any questions please feel free to give us a call: 01482 216060

Our team of lettings professionals are qualified to ARLA Propertymark Level 3 and understand which rental obligations belong to our landlords and our tenants.  Rest assured that you will have “quiet enjoyment” of your rental home in Hull and that we will ensure repairs and safety obligations are carried out promptly and in line with your tenancy agreement.

We use the services of the TDS – the Tenancy Deposit Scheme – to ensure that your security deposit is protected and that the process for the return of your money at the end of the tenancy is thorough and in line with legislation.  This means that, if your tenancy is an Assured Shorthold Tenancy, then any deductions to be accounted for at the end of the tenancy will be laid out in your tenancy agreement, and that they must be agreed by you before any money can be taken.  You can find out the process we follow in the link below.

Here at Lime Property, we do our utmost to ensure that your rental experience is as stress-free as possible.  That means we have an online repairing process so that 24/7 you are able to let us know if there is an issue with anything and, if it is an emergency, this issue will be dealt with promptly and efficiently.  The contractors we use will be fully qualified for the jobs they are carrying out, and we will hold copies of their insurance and qualifications on our files.  Once a repair has been carried out, we will contact you to ensure you were happy with the service provided and you can give any feedback on our contractors.

The Lime Promise

At Lime Lettings we strive to attract the best landlords and the best tenants so that everybody is happy with their rental experience.  We do understand that, in life, sometimes things do go wrong, and we promise to be on hand to sort out any issues and assist you as much as possible.  When you move into your new rental home you will be given a copy of this tenant guide below, but if you misplace it, just click to re-download.

Lime Property's 10 Step Guide to Renting

Meet Our Lettings Team


Beki Thompson


Lauren Baker

Head Of Lettings

Clark Routledge


Ilona Maliseva

Lettings Coordinator

Jemma Chattaway

Sales Coordinator

Kim Matthews

Investment Consultant



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