Lime Property wins BIG award at The ESTAS

  • Author: Lime Property
  • Date Posted: 15th May 2019

We’re really pleased to announce that we received the Gold award in the ‘Best Letting Agent for Landlords’ category and Silver in the ‘Best Letting Agent for Tenants’ category at the prestigious ESTAS Customer Service Awards for 2019 – the biggest awards in the UK property industry. The winners were announced by Phil Spencer, the TV property expert, at a lavish luncheon & ceremony at the Grosvenor House, Park Lane London, attended by 1,000 of the UK’s top property professionals.

The awards, celebrating their 16th year, determine the best estate and letting agents in the UK based purely on feedback from customers. Those customers were asked a series of questions about the service they received from their agent; over 45,000 surveys were completed by customers via the ESTAS feedback platform.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”

Estate and letting agents were recognised in counties and regions around the UK.  National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS review and awards platform brand helps agents generate consumer trust.”

Gary Bramall, Chief Marketing Officer for Zoopla addressed the audience “Zoopla has proudly supported The ESTAS for 9 years, which recognises your passion to be the best agents ever by creating unforgettable experiences for your customers. Great customer service should be the DNA of your entire company, not just a department and because we know how demanding your customers are, that makes these awards so special.”

We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us particularly knowing it’s our customers who have judged our performance. We’ve worked hard with landlords recently to further improve our service, and it’s fantastic to see this recognised with this amazing award! We’ve always been very proud of the personal service we provide and this proves that we’re delivering on this promise.